Remember me talking about my fitness tracker throwdown earlier this year?
Remember how I mentioned, when I got my first Leaf, that it wouldn’t sync with my phone no matter what? That I tried all of their fixes, nothing fixed it, and eventually they sent me a new one. Well. Guess what quit working last week? And again, I went through all of the fixes, trying everything they suggested, and … nothing. Not rebooting my phone, not unpairing and repairing the Leaf via Bluetooth, not uninstalling and reinstalling the app. Not even replacing the battery. The Leaf wants nothing to do with anything resembling keeping and syncing information like my daily step count or sleep cycles.
So now … what do I do? Do I really want to go back and forth with their help desk again, explaining everything I did, having them talk me through doing it again? To have them send me a third Leaf? What do I do then, if that Leaf quits? Because as much as I love it, as much as it did exactly what I wanted it to and I love how it doesn’t look like a traditional tracker… I don’t have a lot of faith in them right now. Two out of two Leafs I’ve had have been duds. Do I have enough patience to go for three? Sure, dealing with them in April wasn’t the worst customer service interaction I’ve ever had. I would even call it rewarding. But. I kind of expected the replacement they sent me to last longer than … seven months.
To say I am disappointed would be an understatement.
But also, now, I’ve been spoiled by something nice-looking. I don’t want something that looks and feels like a low-rent Swatch. Neither do I want some big thing that also answers my phone and gets text messages and yadda yadda. I don’t need all the info that most other trackers track, I simply liked what the Bellabeat Leaf offered.
I know, I know. I should write them. I should complain. Do I trust them to try to make it right? Yes. But do I trust them to send me one that’s going to work longer than seven months? Not so much. And I really don’t want to have to do this AGAIN in May.